Tenant Information

Tenant Checklist

Rent Ledger from your current Agent

A rent ledger is a print out of all your rent payments and is available from your agent. If  you are currently a home owner or have recently sold your home, please provide a rates notice.

Drivers Licence

If you do not have a drivers licence, we will accept two (2) other forms of identification and/or personal identification.

Proof of Income

Your last three (3) payslips or a letter signed by your employer confirming your income. If you are self employed we accept last years tax return or a letter from your accountant. If you are unemployed we accept Centrelink statements.


We look forward to being able to assist you in finding your new home.


Agency Process

As your Application is a high priority, we will endeavour to have an answer to you within 24-48 hours, but will advise you if it will be longer due to delays in reaching your contacts. Application processing days are Monday to Friday.

Information verification by our agency

To verify your Application information we contact Tenancy Databases eg TICA & NTD. If you have had a problem with a previous Tenancy, please discuss the circumstances with us. We also contact your Employer/HR Manager, current & previous Agent/Lessor and personal referees.

If Application is not accepted

If your Application is not accepted by the Lessor, it will be retained for one (1) month and then destroyed securely to comply with Privacy Legislation.

If Application is accepted

If your Application is accepted by the Lessor, you are required to pay an amount equivalent to one (1) weeks rent and/or the full Bond amount and sign the General Tenancy Agreement within 24 hours of notification of acceptance.

Rent payment method options

Internet Transfer, Direct Debit or Cash payments at any Bank of Queensland branch are accepted as rent payment methods. CASH PAID AT THE OFFICE IS NOT AN OPTION.